Shipping policy

Shipping Policy

At CloughGill, we are committed to delivering your Controller, Mouse, and Headphone orders with reliability and care. Please review our shipping terms below.

Shipping Method

We offer a single Standard Shipping option for all orders. This method ensures your items are processed and dispatched within 1–3 business days after order confirmation. Delivery typically takes 5–10 business days, depending on your location and customs processing.

Shipping Costs

Standard Shipping is a flat-rate service. There are no free shipping promotions or thresholds. The shipping fee is calculated at checkout based on your delivery address and the total weight of your order. You will see the exact cost before completing your purchase.

Order Processing

Orders are processed Monday through Friday, excluding public holidays. Once your order is shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking status to update.

Delivery Address

Ensure your shipping address is accurate and complete. CloughGill is not responsible for delays or losses due to incorrect or incomplete addresses provided by the customer. We cannot redirect packages once they are in transit.

International Shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient. Delivery times for international orders may vary due to customs clearance.

Lost or Damaged Items

If your package is lost or arrives damaged, please contact us at [email protected] within 7 days of the expected delivery date. We will assist you with a resolution, including a replacement or refund where applicable.

Contact Us

For any questions regarding your shipment, please email [email protected]. Our team will respond within 24–48 hours.