Refund policy
At CloughGill, we are committed to ensuring your satisfaction with every purchase of controllers, mice, and headphones. If you are not entirely satisfied with your order, we offer a straightforward refund policy to address your concerns.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be in their original condition, unused, and include all original packaging, accessories, and manuals. Refunds are not available for items that show signs of wear, damage caused by misuse, or unauthorized modifications.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Products that have been opened or used (unless defective).
- Items purchased on final sale or clearance.
- Digital downloads or software codes.
How to Request a Refund
To initiate a refund, please contact our support team at [email protected] with your order number and a brief description of the issue. We will provide you with a return authorization and instructions for shipping the item back. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or payment provider to reflect the credit.
Exchanges
We do not offer direct exchanges. If you need a different product, please request a refund for the original item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective controller, mouse, or headphone, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including any return shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please email us at [email protected]. We are here to help ensure your experience with CloughGill is positive and hassle-free.